Mt/302 Organizational Behavior Essay - 1913 Words

FINAL PROJECT Kathy Taylor MT302/Organizational Behavior March 3, 2012 Instructor Pam DeLotell 1. Think of a present/past work environment you have been on (or use and example from your course materials), and then assess organizational behavior practices you observed that fostered the effect of positive changes(s) within the organization. Cite relevant examples from your personal experience and utilize additional relevant examples from outside sources and/or the course materials to complete this question. As stated by Robbins and Judge (2011), â€Å"organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within†¦show more content†¦A good example would be if an individual was given a project with a deadline and they finish it before the deadline they should be given the choice of a reward, whether it would be a choice between getting a day off with pay, causal Friday, dinner for them and spouse, or leaving work early one day, extra vacation days, or mail a thank you letter to their homes thanking them for a job well done. 3. Think of your current/former workplace. Evaluate an ethical dilemma(s) that is currently challenging or has in the past challenged your workplace in the context of what the social responsibilities are of management and employees for resolving that ethical challenge. If there are no ethical dilemmas in your workplace you may choose a current event. Cite relevant examples from your personal experiences, outside sources, and /or your course materials to complete this question. I would like to define workplace ethics. According to wiseGeek (2003-2012), â€Å"workplace ethics are codes of conduct that influence the development of an ethical culture within the workplace (para.1). Workplace Ethic is where the organization ethics sits between the law and business operations. It inspires communication between employees and allows respect to each person within the organization, which promotes customer relationships that are based on honesty and integrity. However, work experiences and business practices don’t follow ethic and code of conduct rules allShow MoreRelatedEra of the Disposable Worker? Essay727 Words   |  3 PagesEra of the Disposable Worker? Rachel Walker Kaplan University MT 302-03 Organizational Behavior Professor Pam DeLotell May 20, 2013 1.) To what extent can individual business decisions (as opposed to economic forces) explain deterioration in working conditions for many workers? To me it seems the poverty-stricken economy is what leads to the deterioration in individual businesses. The poor economy is making it difficult for the business to draw in a steady income and therefor they needRead MoreBrand Loyalty12984 Words   |  52 Pagesof Advertising, vol. 37, no. 2 (Summer 2008), pp. 99–117.  © 2008 American Academy of Advertising. All rights reserved. ISSN 0091-3367 / 2008 $9.50 + 0.00. DOI 10.2753/JOA0091-3367370208 100 The Journal of Advertising as an attitude-based behavior of brand loyalty, while spurious loyalty can be defined as the inertial repeated purchases with little or no brand-loyal attitude (e.g., Odin, Odin, and Valette-Florence 2001). Our research was built on this distinction between true and spuriousRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read MoreFundamentals of Hrm263904 Words   |  1056 PagesViolation 96 Implied Employment Contract 96 Breech of Good Faith 97 PART 3 STAFFING THE ORGANIZATION Chapter 5 Human Resource Planning and Job Analysis 110 Learning Outcomes 110 Introduction 112 An Organizational Framework 112 ETHICAL ISSUES IN HRM: Competitive Intelligence 114 Linking Organizational Strategy to Human Resource Planning 115 Assessing Current Human Resources 115 Human Resource Information Systems 115 Succession Planning 116 Determining the Demand for Labor 117 Predicting the FutureRead MoreModel Thesis31971 Words   |  128 PagesInfluence of Job Satisfaction on Customer Service Performance†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..20 Discrepancy Theory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...21 Extra Role Behavior†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦22 Customer Service: The Meaning†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...25 Nature of Customer Service†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦25 Human Skills or Interpersonal Relationsh ip Skills†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.26 Customer Service Employee Prosocial Behavior†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦28 Relevance of Customer to Service Organizations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.29 Importance of Customer Satisfaction to Profitability†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦32Read MoreA Financial Perspective on Mergers and Acquisitions and the Economy19349 Words   |  78 Pagesrestructurings that often accompany them can be wrenching events in the lives of those linked to the involved organizations: the managers, employees, suppliers, customers and residents of surrounding communities. 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